Glossary Discription

Pick-up is a logistics service where carriers collect shipments directly from the shipper’s location rather than requiring shippers to deliver packages to carrier facilities or drop-off points, providing convenience and expanding access to transportation services particularly for businesses shipping regular volumes. Carrier pick-up services range from scheduled daily or weekly routes serving established business customers to on-demand pick-ups arranged through phone calls, websites, or mobile applications for occasional shippers. Pick-up services typically involve specific procedures including advance scheduling with designated time windows, preparation of shipping documentation and labels before driver arrival, availability of packages at accessible loading areas, and signature confirmation of items tendered to the carrier establishing transfer of custody and liability. Most major parcel carriers offer free scheduled pick-up services to regular business customers meeting minimum volume thresholds, while charging fees for on-demand or residential pick-ups. LTL and truckload carriers coordinate pick-ups through customer service representatives or online portals, often requiring advance notice to allocate equipment and schedule routes efficiently. The pick-up process represents a critical first touchpoint in the shipping cycle where accurate documentation, proper packaging, and timely tender impact overall shipment success.

Characteristics:

• Carrier collects from shipper’s location
• Scheduled routes or on-demand service
• Requires advance notice and time windows
• Documentation prepared before driver arrival
• Free for regular business customers meeting thresholds
• Fees apply for residential or on-demand pick-ups