In logistics, goods refer to tangible products that require handling, storage, and transportation, while services are intangible activities that support the movement and management of goods, such as freight forwarding, warehousing, and customs clearance. Effective logistics integrates both goods and services to ensure timely delivery, maintain product quality, and optimize cost efficiency. By managing the physical flow of goods along with the associated supportive services, logistics operations enhance overall supply chain performance, improve customer satisfaction, and maintain smooth and reliable business operations.
Characteristics:
- Goods: tangible, transported, and stored
- Services: intangible, support logistics operations
- Integration improves supply chain efficiency
- Measured by speed, reliability, and cost-effectiveness
